The Impact of Family, Peers, and Teachers' Support on Learning Satisfaction of Tourism and Hospitality Students in Politeknik Kota Kinabalu

Abstrak

The success and effectiveness of the learning process can be seen through the level of student learning satisfaction. Student satisfaction is influenced by several variables, such as peer, teacher, and family support. To produce students that are knowledgeable and highly skilled one factor that must be highlighted is student satisfaction. A lack of studies examining the effects of various forms of social support has prompted this paper to investigate how students’ level of satisfaction with their learning is influenced by the support of their social environment. The data was collected from 151 students from the first to sixth semesters at the Department of Tourism and Hospitality. Structural Equation Modelling (SEM) techniques were used as a method of data analysis and processed using SmartPLS Version 2.0. The results of the study revealed that students' learning satisfaction was significantly influenced by the support of the teaching staff. However, support from friends and family was found to have no impact on students' learning satisfaction. This finding is explained by the fact that students spend more time in class with their teachers, which ultimately boosts their comfort level and confidence in approaching teachers for advice on issues about their academic performance. The findings of this study will be useful in directing teachers and academics as they develop strategies for increasing students' satisfaction and academic performance.